GiftVoucherCo.co.uk is an affiliate of Buy a Gift Ltd and we have reprinted their frequently asked questions here for your convenience. These may have been altered or modified since this page was created so please refer to their web site for the most up to date version.

1. Are my details safe if I buy on-line?

a) Security

We are totally committed to protecting your security and privacy.
All transactions are guaranteed 100% secure.
The security of personal and credit card information is our highest priority. We use all the latest available technology to ensure we have one of the safest sites on the net. All payments made through our website are processed by WORLDPAY. This means that your credit card details are only seen by the bank and are not stored in any form.
This web site uses Secure Sockets Layer (SSL) encryption. Encryption converts personal details into secret code, which is then sent over the Internet. Someone trying to crack the code most commonly used - known as 40-bit encryption - is looking for one in 1,099,511,627,776 combinations.
The technology Buy a gift.co.uk use is the web industry-leading safeguard that has made shopping on the Internet statistically safer than using your credit card in a store or giving your number over the telephone, facsimile or email. When you shop on this web site you will join millions of shoppers that have used the convenience of shopping on the Internet without the worry of credit card fraud.

b) Privacy Policy

You can rest assured that your personal data is safe at Buy a gift Ltd.
We will only use it to send you our fortnightly news letter (if you have requested it).
Details of how to opt-out of our mailing list come with every news letter.
We will never disclose your personal details to a third party under any circumstances.

2. How do I buy on-line?

Once you have had a good look through this web site and selected your gift, simply complete the following steps:

• Click BUYNOW
• Click Personalise Gift to add you own special message
• Click Order Now
• Enter your delivery details and click Checkout
• Continue to our 100% secure payment area

Please make a note of your order number; your voucher pack will be sent by 1st Class Royal Mail the same working day if your order is placed prior to 3pm.

3. I would like to buy a voucher, but I'm not sure which activity or gift to choose?

What could be better than giving somebody an Open Voucher as a gift so that they can choose themselves from one or some of our many experiences and gifts. Buy a gift Ltd offers Open Vouchers, allowing you to buy a voucher for any monetary amount (£25 minimum).
Your recipient is then free to choose which activity or gift they take.
Click here to purchase a Buy a gift Open Voucher.

4. Can I pay by cheque?

Yes, to pay by cheque select the product you wish to purchase and post us the following details required to process your order:

the full product name (and location if appropriate), recipients details, personal message (including who your gift is to and from), delivery information and a cheque for the full amount made payable to "Buy a gift Ltd".

Please clearly write a contact phone number on the back of the cheque (this ensures we process your order promptly when your cheque arrives).
Please allow 7 days for your cheque to clear.

Send your order details and cheque to:
Buy a gift Limited
Ross House
1 Shirley Road,
Enfield
Middx, EN2 6SB

5. Why do prices for some activities vary from location to location?

We use a variety of suppliers across the UK. Some may offer slightly different itineraries or equipment. For example, rally schools use different classes of cars, which affects the cost of the activity. As far as possible, we have included full details of activities in the long description and agenda sections of the product pages to help you decide.

6. The voucher is for a present - can it be personalised?

Yes. At Buy a gift we pride ourselves on our personalised vouchers. As you purchase the voucher we ask for the recipient's name, any personal message such as 'Happy Birthday' or 'Congratulations' and details of who the gift is from. Alternatively, fields can be left blank for you to complete.

7. What will I receive?

You will receive a voucher pack under plain wrapping containing the following:

• An individually produced and personalised voucher (with details of how your recipient books a date for their experience).
• An activity information sheet with details of the experience and a picture to whet the appetite.
• A special open presentation envelope for the voucher.

For an extra fee you can upgrade and receive your voucher in a gift set to view details click here.

8. Can I see a copy of the voucher first?

At Buy a gift we pride ourselves on our personalised vouchers.
Each voucher is individually produced and coded. When you make your purchase on line you will be prompted to enter a personal message.
The voucher contains:
All the relevant information required, including a brief description of the activity, the agenda, what to wear and location details. We also advise you of any restrictions. There are even a couple of photos to whet the appetite.
Most importantly the voucher contains details of how your recipient redeems their gift voucher for the experience of a lifetime.
All Buy a gift vouchers are open dated so your recipient if free to choose their ideal date. All Buy a gift vouchers have a minimum of 10 months validity.
To view a sample voucher click here.

For an extra fee you can upgrade and receive your voucher in a gift set to view details click here.

9. Do I need to book specific date for the activity to take place?

No. As most customers don't know when their recipient is likely to be available, all Buy a gift activity vouchers are open dated so your recipient is free to choose their preferred date (subject to availability). Buy a gift vouchers are valid for a minimum of 10 months, giving your loved one plenty of time to arrange their experience of a lifetime.

10. How will my gift be delivered?

GIFT EXPERIENCE VOUCHER DELIVERY

Orders for experience vouchers placed before 3pm are dispatched the same day and delivered to you by Royal Mail First Class post.
Orders placed after 3pm will be processed and dispatched the next working day and delivered to you by Royal Mail First Class post.
Orders placed after 3pm Friday, or placed Saturday or Sunday will be processed and dispatched on the next working day and delivered to you by Royal Mail First Class post.
For an additional £7.50 we offer a guaranteed next day delivery service. If we receive your order prior to 2pm on a Monday to Thursday your gift will be delivered before 12pm the next day. Perfect for those last minute presents.

FLOWERS, HAMPERS, HELIUM BALLOONS etc.

Orders must be received by 12pm for delivery by courier the following working day.
To allow for weekends, holidays, delivery distance etc., it is advisable to place orders two working days or more before a chosen delivery date.
If the delivery date selected is not available we will dispatch the item to arrive as close as possible to that date.

We will do our utmost to ensure that your gift is received on time. However, in circumstances beyond our control such as postal strikes or force majeure we are unable to be held liable for the delay.

11. I have an experience voucher, how do I book?

Please take a look at your gift voucher and call the booking number on the bottom of the voucher (the purple section).
Please do not call the standard Buy a gift customer services number as we do not hold details of availability.

12. How can I exchange my gift / get a refund?

For details of how to exchange your gift please click here.
For details of our refund terms and conditions please click here.

13. I have a "Buy a gift open voucher" how do I redeem it?

Once you have decided which Experience you wish to redeem your Buy a gift Open voucher for, simply send the tear off slip from the left hand side of your voucher along with your address, a contact phone number and the details of the experience of gift of your choice to our Customer Services Team at: Buy a gift Ltd, Ross House, 1 Shirley Road, Enfield, Middx, EN2 6SB

14. I have lost my voucher, can I get a replacement?

If your voucher is lost or stolen (provided it has not already been redeemed) we can cancel it and provide a replacement voucher. There is a £10 administration charge for this service.

15. Can I extend the validity of my voucher?

All Buy a gift vouchers have a minimum of 10 months validity. If the voucher has not been utilised within this period we are happy to extend your voucher for you for an additional 10 months (please note that there is a £20 administration charge for this service, if the activity has increased in price you will also need to pay the difference in price). Vouchers can only be extended if they are still inside their expiry date.

16. Still Not Sure?

We are always happy to discuss any questions you may have with any aspect of our service. Please call us on 07002 892 443 or email us with your query on